Where ideology gets caught up in reality

Movies and books running into trouble with the authorities is not a new occurrence. Salman Rushdie's 'Satanic Verses' cost the author his freedom for many years of his life. The Censor Board has always been kept busy by Indian filmmakers of late. With dare-bare movies and bolder plots, which have piqued audience interest, the moral police is also out in full swing.

Movies like 'Murder', 'Khwaish', 'Sheesha' and 'Sin' have been pushing the boundaries - some say of decency - others call it artistic freedom. All the same, the audience is lapping it all up. But the big debate is, that is it alright for filmmakers to push the envelope, just to make a point, when society may not be ready to accept it?

Filmmaker Mahesh Bhatt, whose own movies have always dared to tackle bold subjects told CNBC-TV18, "The more things change, the more they remain the same. Now it has become profitable to take a piggyback ride on entertainment products to kind of project your ideology because that's the easiest way. Go outside the cinema hall and create a ruckus and cameras will come and there are 24 hour channels starved of news that will use the entertainment product and the so called passions of the common man and make an interesting story (out of it)."

Bhatt added, "The moment you get into anything, which has got what I call the fiction of fact, it is always dangerous. That's why all repressive regimes, all fascinating regimes have ganged up against a storyteller."

Director and writer Anurag Kashyap has directed two movies, both of which have run into trouble. 'Paanch' ran into trouble with the Central Board of Film Certification, CBFC for its black humour and strong language. The Supreme Court has stayed the screening of his other film, 'Black Friday' because the lawyer for the Mumbai 1993 blasts' undertrials said it would prejudice their cases.

Kashyap said, "With 'Paanch' I was very furious. I was angry because for me it was a question of a film that has come from me, this is what I want to express and I want to show the people and if people chose not to see it, leave it to them, don't become the moral judge and decide things for them. With 'Black Friday' it's a different issue, there is no moral judge sitting and condemning the film. The film is not about who has done what. The film is largely about the cycle of violence, that continues."

He admits thar he could have marketed the film more appropriately. He said, "I think the mistake that we made was, we said it was the 'true story of the Bombay bomb blasts', which we took out later. I think that was a mistake and I'll admit that."

When the long arm of the law comes after you, movies that have controversial subjects as plots, that may open old wounds and incite the public, are the first to be targeted. So how does one a getting into trouble? Bhatt said, "By not making these kinds of films at all. After one 'Zakhm' (his movie on the 1993 riots), my brother who was handling the money said, 'I told you so. Don't make these kind of films, let's make films which the government has no problems with'."

The advent of a variety of international channels and especially their reality shows have increased the public's tolerance level for a more open portrayal of sexuality. Now, more movies than ever before have their female stars willing to wear scraps of clothing to tittilate the audience, So, ironically the movie industry is allowed to become more permissive on sex but not on religion and politics. Bhatt reiterated, "The government of today would pat itself on the back and would say look how liberal we are, we have allowed you to show 'Murder'. But what happened to 'Black Friday' or what happened to 'Zakhm'? Whenever you make a film, which kind of subverts or kind of questions the establishment's role in certain heinous crimes, they will gang-up against you."

State interference does stifle creativity. Kashyap agreed, "It might prevent me from getting films made because that depends on the person who has got the money, who is giving me the money, but doesn't prevent me from making the films that I believe in. The problem is that the establishment is trying to please everybody, I think the problem lies there."

But filmmakers also have a responsibility to not hurt people's sentiments which they will have to balance with their right to freedom of expression. Kashyap explained, It's a balance that an individual has to strike. What is the film trying to say? If it has something, which I feel, is much stronger and much more important to say, than probably an individual's right, then there are two ways to do it - either you take the individual's permission or you camouflage the individual. I realize, that you cannot pick an individual and say he did that and that was the man, it is a problem with all of us. It's a problem with society."

Kashyap added, "In my experience of screening of 'Black Friday', there has never been an incident where people, normal people, have had a problem. People who go to work and do their jobs everyday and go in and watch a film, those kind of people have not had a problem with the film. I have had people coming in and saying that though the film disturbed them, it has something very important to say and they were glad that somebody has made something like that."

Written for www.moneycontrol.com

Are you being spied on?

In this day and age when almost everyone is an exhibitionist, it's not surprising to find people selling themselves to anyone who can afford to buy them, and acting out their wildest fantasies in front of a global audience - courtesy a webcam.

But what really terrifies simpler souls these days is the kind of scenario played out in the Mahesh Bhatt hit flick 'Kalyug'. In the movie, an innocent couple get torn apart because of a porn CD - starring the young wife and allegedly made by the husband, whose obviously framed. But in reality, porn CDs have been circulating in India for a while now - of lookalikes of famous celebs to honeymooning couples, who didn't know how they were filmed making love. Scary isn't it?

Your most intimate moments can now be used to humiliate and blackmail you. That sadly, is the flip side of technological advancement. What couldn't be thought of only a few years ago, is now, a nightmare than can happen to the anyone of us.

So, taking some precautions might be in order. Watch out for hidden spycameras in changing rooms. The bigger stores will, hopefully, not violate your privacy but always be careful in smaller shops. The same thing would be advisable in unfamiliar public toilets and in obviously seedy looking hotel rooms.

Unfortunately, Managing Director, Technocrats Security Systems, Nitin Munot told moneycontrol that, it's not easy to spot a spycam. And yes, he's heard of some hotel in the Chowpatty area and cottages at Madh Island and Marve, where spycams have been installed, obviously without the knowledge of the occupants. But he also says, "This kind of work is not likely to be done by established people but by small firms or even individuals, who buy the spycam abroad and then install it here."

Since spycams can be even be bought (relatively) cheaply at Rs 30,000 or so, nothing is sacred anymore. As there is no way to spot a spycam with just your eyes, Munot suggests that if you see a hole, that shouldn't be there (it can be as small as a pin-sized hole), especially at the bed-level in a hotel room, then it might be wise to dig further, literally! Use your fingers to probe around and see if anything is there and yank it out.

He adds, "Spycams usually are not installed in the ceiling because it means a lot of structural work, to have them put in." But it's scary, just how easily a bug can be placed - sometimes in very visible ways. For instance, an innocent looking cellphone that is left to charge in a room could be a bug! So, if you are suspicious of being bugged and watched, then get a bug tracker quickly. That's the only thing that will help.

BEAT THE BUG
Spycams apart, there are also bugs you need to worry about. Not bed bugs but of the the electronic kind. Private phone conversations have been printed in newspapers, so if you are in top secret business talks, or even just dirty talking to your spouse, you wouldn't want to be overheard. But the greater horror would be if somebody eavesdropped on you with the help of a bug.

There is bug tracking gear available that can easily detect a spycam around a 30 feet radius. You take a bug detector in your hand and walk around the area. When this detector finds a surveillance bug or a spy camera of some kind, the LED will light up and notify you about it. Additionally, a beeping sound will change from slow to rapid, indicating that you’re near the surveillance bug.

If you don’t want to make any noise (meaning you want to secretly track down any bugs without making others suspicious), a bug detector allows you to turn off all the sounds. Some bug detectors will even allow you to see exactly where a bug is, on a LCD screen. Neat, isn’t it?

Ironically, bugs and spycams work on the same wavelength - literally. They work on radio frequencies, RF, of up to 2GHz or 3GHz frequency detection. That means if a spy camera works in that range (most do), a bug detector will spot it. However, if your eavesdropper is sophisticated and tech savvy, they will know this. So, they simply increase the frequency of a spy camera or a phone bug, in which they operate.

Then you will need to up the ante as well, and use more advanced bug detectors that can detect even 8.5GHz RF signals in the room. Such bug tracking devices cost more, but you also feel safer, because they will spot almost any spy bug and spycam you can think of.

If you’re bug tracking in your house or some other area, you should turn off some devices, like wireless networks, televisions and cellular phones, so they wouldn’t interrupt your bug tracking process.

So, can surveillance bugs track down wired spycams? Well, the good news is that most bug detectors can track almost any wireless device that uses radio frequencies (RF), whether it is a phone bug, wireless mini hidden camera or a bluetooth spycam.

Earlier, detecting hard-wired surveillance cameras was a little problematic because they did’t use radio signals to transmit data. So, a regular bug detector couldn’t find a wired spycam hidden inside the room.

A wired spycam contains a horizontal oscillator, which operates at about 16KHz. So, a regular RF based bug detector can’t recognize it. However, newer technology bug tracking devices have low frequency receivers, which can detect such spy bugs easily.


Need to buy a bug detector? Check these options: http://nservices.com/bug.htm
Written for www.moneycontrol.com

Innovate or die: What happens to firms that don't gear up

India is seeing a huge change in the pace of progress. With China's economy galloping along at such a fast pace, India has to do everything in its power to keep up and finally overtake the dragon. Professor of Marketing at Wharton School, Yoram Jerry Wind says that harnessing the power of the skilled human resources available in the country will help transform India.

Chairman of ICICI Bank, KV Kamath told CNBC-TV18, that the Indian corporate scenario is embracing radical transformation wholeheartedly, as they have no option. He elaborated, "Governments create space and the environment. It is for the masses including the corporates and the individuals to really fill this space and make the country what they want to. So I think this role has to be understood and I think this is where we have seen success in countries, where this model has been adopted. Coming to the industry - Indian industry came through structurally difficult times in the last 6-7 years and I guess that every one of the surviving industry members understood that those who embraced change, those who went beyond the one-way street would succeed and they changed."

"For example, 5-6 years back, every industrialist you met in India would say, 'The China factor is going to kill us.' If you ask the same industrialist today 'What about the Chinese factor?' Not a problem, we can compete. Where I find this new thought coming very clearly is the textile industry. Just two years ago, they were all saying - this industry is wiped out - and indeed due to structural changes, the industry was in deep trouble."

"Recently they are saying that we are a globally fit fighting machine and are able to compete. So clearly, the industry has been able to re-invent itself and understand that change is paramount and this change started from their shop floor. The shop floor has been cleaned, processes have been improved, quality has been improved, they have delivered themselves, they have cleaned up their financial structures and I am sure their organisational structures as well and their mental makeup also must have changed before they made these changes, so clearly change is a constant process."

Some Indian companies have changed mental models and because of that change are in a completely different league and in a completely different growth curve today. Kamath agrees, "If you look at the manufacturing industry, in the sense of the industry these companies always had the edge because they hit the floor running, as it were, a few years back and have kept the momentum. The real challenge has been the manufacturing sector and in the manufacturing sector I would pick the auto industry and the auto ancillary industry as the best examples of industries, which completely transformed themselves in the last few years."

"About three years back, if you talked to companies on what is your competitive disadvantage. They said about 30%-40%. These companies have overcome their disadvantages and today are overly acknowledged as people who can provide quality products at competitive prices."

From being a success in the domestic market to making it in the global space takes a different mindset. Wind explained with an analogy, "Well, a global company is a very heterogeneous place and the challenge for most of the companies historically, has been that they basically focus on 14% of the world whose GDP per capita is over $10,000 per year. They ignore the other 86% of the world - India, China and other parts of the world."

"The advantage that the Indian companies who are thinking global have, is a thought process of understanding that they are forced to innovate, to come up with better solutions for this 86% of the world. In the auto industry, Tata Motors came up with a car which is $2,000. There is no American company or Japanese company who can think what does it take to develop a $2,000 car. It is a dramatically different mindset. They are geared better than Toyota or any other American company or any other company to try and capture this 86% of the world because they have done it here and I think one must understand that going global, does not only mean selling success stories only to the US or to Europe. It means capturing and understanding the global market and outsourcing. So to be successfully global, you have to realize one, that you have to think outside the boundaries of your country and two, the solution is 'think global but get local' to understand the heterogeneity in each country."

Kamath gives an example of the banking sector in India. He said, "In India, the average deposit for a bank is about a $1,000. Other banks it could be from $200 - $500. In the West, it is ten times that number, $10,000 deposit on an average. So your topline is driven by, in my case a $1,000 deposit, in the West by a $10,000 deposit so it is a much heftier topline that you have in the West. Now lets take technology cost. In the West, let's say they are X. If the same X technology were to be opted for in India, in terms of convenience and ease of use, the model won't work because my topline is a fraction of what it is in the West. The expense is X and you are not going to make it work."

"How do you make it work? So you then innovate to find a solution that is appropriate to what you are doing here. If you have got it right, then it is a scalable model that you can take across the globe and build it into a winning solution. I am sure that the same is the case in every industry that we look at and I am sure that these sort of solutions will come from some of the developing countries not necessarily in India. You could see China doing this, South East Asia doing this and in the course of time other countries also coming up with such solutions."

Wind recounts an example from CK Prahalad's book, 'The Fortune at the Bottom of the Pyramid', in which he talks of artificial limbs. Wind elaborated, "In India there are over 5 million people who need artificial limbs. The cost of a artificial limb in the US is about $7,000-$8,000 and obviously people here cannot afford it. Further more, there is a much greater demand of functionality because here the people are walking or squatting all day and require much more functionality than in the US."

"Also you don't have that many orthopaedic surgeons and you don't have too many hospitals, so you needed to rethink the artificial limb. They did it with much greater functionality than in the US. It can be fitted by a semi-skilled professional not necessarily an orthopaedic surgeon and at a much shorter period of time and at less than $100. There is no way an American company that is used to the approach that led to the $8,000 artificial limb can compete in this market."

He added, "Now of course, the challenge is for the Indian company that is developing it. How do they capture other markets and I fully agree with the fact that what we need is that we cannot take a multinational approach for products that were successful in Europe, the US and Japan and just bring them to the rest of the world. That is the point clearly made in the book by Vijay Mahajan and Kamini Banga on the 86% solution, which primarily you have to think differently, think creatively. There are huge opportunities for India."

But the biggest challenge leaders face to any change is getting the foot soldiers in any organisation to accept it and implement it. Kamath elaborated, "The fundamental principle that we have found in our experience and it is universally true for any industry is to align your people and get your structure right. So, I articulate in the organization concept, that the organization structure cannot be cast in stone. It is like a living organism. It has to change shape and character as the organization changes shape and character. I find that if a company adopts this broad philosophy then it is easier to change. It is still not an answer to change, you still have to work hard. It is the biggest challenge a leader faces."

Written for www.moneycontrol.com

How Perfetti realised gum cannot replace paan

Italian confectionery giant Perfetti has brought quality candies to the Indian market. Their Alpenliebe, Mentos, Center Fresh, Chlor-Mint and coffee-flavoured hard-boiled sugar treats like Cofitos have been well received by children and adults alike. With tastes shifting onto branded toffees and candies, which are priced at the same low rate of 50 paisa, that domestic candies cost, Perfetti seems to be gaining over a massive market.

There is the other mouth freshner that is equally popular in India - paan. This makes for a readymade platform for chewing gums or does it? Managing Director, Perfetti Van Melle, Stefano Pelle said, "When we came here, we thought that this would automatically translate into chewing, chewing gums but actually there has not been any indication so far. I would say that the overlap (between chewing gum and paan) is very limited. Since those who normally chew gum, we are talking mostly of children than we are talking of adults. In this country, there are those of a certain middle to upper-middle class, whereas paan chewers are normally lower-middle class. So overlapping is quite limited. I think paan chewing is habit of chewing, but it's a very specific kind of flavour and it's also something that has to do with the chewing sensation in itself. Some have tried to imitate the paan flavour but the success rate is not extremely high."

Having introduced Center Fresh 10 years ago and Alpenliebe, which is a candy was launched later but is larger selling. Could India be a more candy-loving country? Pelle agrees, It is. As a matter of fact, I would say that gums altogether account for less than 20% of the total sugar confectionary market, whereas candy is the biggest chunk as of today." So is this an international trend, where more candy is consumed than gum? Pelle said, "It is not. Normally, we see that the gum market keeps expanding with the maturity of the confectionary market, but I must say that when we came to India, the gum market was much smaller than it is now and the moment we, as well as other competitors started, have grown this market, which has now become four-times what it was 10-years before."

The benefits are there. This is a low value, large volume market and prices have remained unchanged for the past 10 years. Pelle agrees, "True, the peculiarity of this market is the fact that we sell basically in mono-pieces. Just to give you an idea, in India, over 90% of our sales is done in single pieces. Whereas in western countries or in Europe, this percentage would be exactly the reverse, it could be 5% in mono-piece and stickpack. So in India, since we sell in mono-pieces, the price point has been, since inception, at a half a rupee for candies and one rupee for the gum."

The price can't be raised "because we don't have the coins actually. The next price point would be 75 paise for candy and 25 paise (the change) is not so available. So even for the candies, you should double the price to one rupee. And as of today, the market is not ready. That's why we are stuck to this price point for the last 10 years. We cannot increase the price but we can introduce some products in a bigger pack or blister pack. We have just introduced the first blister pack in confectionary in India, with a sugar-free product."

Sugar prices have increased, so will maintaining prices at the same level be difficult? Pelle said, "Well the sugar price increase is really hitting everybody and I must say that we have been able to so far contain this price increase, by restructuring our products, by trying to find help - from other vendors in other kinds of materials - and if it goes like this, it might be the drop that really can take us to the next price point."

With Perfetti rousing the local market with its products and taking on competition head on, what is the domestic scenario like? He explained, "Initially, local companies have not really been able to stand the pressure of the biggest players and the investment in brand- building, that we have started. We have started to build brands, we have started to invest in advertising, they have not been able to do the same. To some extent, they might have been slightly more short-sighted than us. We have looked at the future, we have looked at investing today to get profits tomorrow. He elaborated, "I must say that, for the last 2-3 years, the market has become tougher and tougher. New FMCGs have come in. Some seem to be about to go now, to leave the market after a lukewarm success. Now competition will be tougher and they (FMCGs) have just come out with something that is similar to our products, so competition will also increase.

Confectionery is a fun segment. So more money must be spent on advertising than on plant and machinery. Pelle said, "Yes, if we add up all the investment in sales and marketing that we have been doing for the last 10 years, it is definitely more and you need to invest a lot, in order to build a brand, which will stay. We are here to stay in India and we want to build our brands, and of course we have to be innovative - both in products, so (have to) come up with new technologies every alternate month - but also innovating in your advertising, because the advertising market is getting more cluttered everyday. There are statistics that says, that an average Indian sees 40 ads everyday, so if you want to be seen, you have to be different.

He does not see Perfetti getting into the medicated gum or any gum which is a tobacco substitute. India has been a generous market for him as "we have broken even many years back. We are a profitable company, yet as we were mentioning before the sugar issue today is hitting us." So, even he has to take the sweet with the sour!

Nevertheless, India remains a major market for him. He said, "It is still a relatively small market in terms of per capita consumption. We have one billion people here and still the market is relatively small, from what it could be. Here the average consumption per capita per year is around 250 gms of sugar confectionery in a year, but in Australia it 2.50 kg (per year). In July (2004), the Indian food laws has opened its doors to sugar- free products. So we have started manufacturing sugar-free products in India."

Some drawbacks remain. Like the Indian law is not compatible to the international law. Pelle emphasises, "It is absolutely non-compatible. It's very obsolete and a draconian law also to some extent. It's a 1955 law and it has not yet been transformed into an integrated food law. For instance, there are some ingredients, which can be used everywhere internationally, except in India." Italy or even China is more progressive in adopting new food laws. He explained, "Basically, they follow the Codex (a food standards guide developed by WHO and FAO) and there is nothing, which is allowed in the Codex, which cannot be used there. So we should do the same thing and we have been trying to push this through the Indian Confectionery Manufacturers' Association, ICMA, but it still takes time."

He does feel the winds of change in the air. There is a palpable difference in the way business is transacted. He elaborated, "Infrastructure has improved, communication, roads etc, even the attitude towards foreign investors, I must say is changing. Unfortunately, it is changing sometimes at the high level of the bureaucrat but it's not changing at the middle or lower level." All the same, he has enjoyed his Indian experiences. He reiterates, "I must say that I have enjoyed it. Sometimes I still get a little bit frustrated when I see that things do not work the way they should and the pace is slow, but I have enjoyed it."

Written for www.moneycontrol.com

Collaborate & compete: Two sides of same coin

Challenges make your spirit stronger and adversity may not always necessarily be a bad thing. There is competition from within and without and how one copes with it is the key to becoming a better team player or better at what one is doing. Former cricketer, Javagal Srinath and Deputy Chairman & CEO, Zensar, Ganesh Natarajan speak to CNBC-TV18 on what collaboration can do for a game and help in your career.

Javagal Srinath philosophises, "This competition comes from a very early age. Right from the childhood days, be it sporting, be it academic, be it cultural activity. I think there is a competitive environment. Now when you talk about a team event, you don't get many opportunities at that level. If you are playing in cricket or any other sports team, then probably you have a good inclination about what competition within the team is all about. But at the end, it is really difficult to understand what is the competition at the school level, at the academic level and how do you translate that into the team zone. Now there is a bit of confusion over there, I would say, and of course, competition is something which we have lived with throughout our life."

He adds, "How we see this competition is important because we are always driven by cliché terminologies, like 'do or die' and being very aggressive or being ruthless to compete for a place. Now that has to really translate (into performance) against opponents.

Sometimes, in an organisation, competition helps to keep each other afloat. Ganesh Natarajan says, "I think, we manage because if you have a very complacent team of people, who are all very nice guys and willing to collaborate, you are not going to succeed. But at the same time, if everybody is cutting each other's throat, again, you are not going to succeed. So I think, finding the right balance between competition and collaboration is what a success story is all about." The consensus though, is on learning to collaborate with friends but also learning to compete with ourselves and that's where you really grow as a successful person.

However, Natarajan does speak up for individuality, where "it's important to ensure that people are competitive because without being competitive nothing really happens in the industry or in any company. But I think what you can foster is the perception that there is no alternative. It's like an orchestra, you may be the best violin player in the world but you can't also play the trumpet and the drums. So you have to collaborate with the people who are specialists in that area."

Collaboration can start as a form of mentoring. Srinath elaborates, "The collaboration has to start from the seniors. When a player walks into the team, I think he is trying to make a mark for himself. He wants to have a standing, he is competing amongst his own peers, he really wants to make an impression. So during that period, I think the collaboration aspect really doesn't cross his mind and he has to graduate quickly. Then there is the second level, when he is secure and he knows what he can do and what he cannot do and at that stage, he will take the opponents on."

"Until then, he is sort of re-establishing himself in the side. The day he starts thinking about the opponents, that automatically leads to collaboration among his own team members and then probably, he will be graduated to the next level, where he starts competing with himself - like he will better his records, he wants to become a much improved player, he wants to change his technique for the betterment of the team and he makes some sacrifices. So, all these things are at the third level. So competition transforms into a different meaning, as you are progressing in your career."

Natarajan explains the corporate way of breaking in a new intern. He says, "I think the corporate sector has now institutionalised methods for doing that. For example, mentoring programmes, in our organisation, where every senior member has to mentor at least 30-40 youngsters and there are also control loops built in. So you have this 360 degree feedback. Your subordinates are all the time asking, are you coaching me? Are you helping me? And I am a strong believer that leaders are basically coaches. I think every senior has to be able to mentor and build a new generation of leaders otherwise the organisation is in trouble."

Competing for the same spoils also is a learning experience. Natarajan agrees, "Absolutely, and there is no choice because you have to learn the best practices. You have to benchmark against the best, otherwise you are sitting in a vacuum and the world will pass you by. I think there is also a problem of, a lot of Indian students and Indian professionals come from a background of adversity. They have struggled for everything that they have achieved. So in a sense we find that when people first start their career, there is this tendency to be very competitive in a negative sense but I think in good organisations, as well as people with good education, learn to collaborate very fast and then the team spirit really comes up."

A leader will lay down the ground rules and bring people around to listening to his point of view eventually. But there are cases of egocentric leaderships, where people do not always want to collaborate.

Natarajan adds, "I think the role of a leader is to mentor people. I think bringing out the benefits of collaboration by example, because even leaders sometimes themselves don't, (show by example). They preach collaboration but they don't practice it. So I think the role of the captain is to collaborate himself/herself. Because only when he/she sets the example for the rest of the organisation, then the others would say 'hey even if the leader is doing it, maybe I should do that'. So, I think the younger team will get motivated if seniors show the way.

He elaborates, "People always realise that there is no such thing like a one-man army and when you talk about egocentric leadership, it happens in an entrepreneurial organisation, it also happens in very early stage organisations. But as organisations grow, the need for synergy is so much, that I think egocentric leaders automatically fall by the wayside and people realise that very quickly."

Written for www.moneycontrol.com

Tips to play in another country

A different country, a different situation but the underlying game and rules remain the same - be it in business or in sports. The expectations sometimes border on the unreasonable and its people who play up challenges and make it seem bigger than it really is. A game of cricket can become a much bigger issue, if emotions and political interests become vested in it. For instance, an India-Pakistan match can become a matter of national prestige instead of just remaining a game.

Former cricketer, Sanjay Manjrekar agreed, "It's a huge challenge for, I think people outside the cricketing world, I mean they perceive it to be the toughest and it's a huge challenge. But I can see Pakistanis being reasonably comfortable in India because it's very similar to Pakistan." The current Pakistan cricket team have a lot of fresh, and relatively inexperienced players, so "they they don't carry the emotional baggage that senior players would carry into India and they don't carry that intimidation. Kamran Akmal showed that in Mohali. He wasn't bogged down by India because he hardly had played against India. I think experienced leadership is important for Pakistan, because Pakistan as a team has always played well when they have a good leader. So perhaps that is where experience is lacking."

Lacking experience is not something that Indian corporates can complain about. They are racing across the world, in pursuit of good deals and acquiring companies on foreign soil. Is it culturally very difficult to operate in an alien environment? Chairman of Wockhardt Limited, Habil Khorakiwala told CNBC-TV18, "I think initially, the first acquisition, which we made 5-6 years back, we felt the cultural difference and it took us quite a while to understand how to manage a business."

"But since the two other acquisitions which we made, we find it very smooth going - for the simple reason that the process of management is the same, whether you operate in India or in Germany or in UK and as long as you follow a principle of management and establish a broad cultural identity of your organisation, I think it is possible to adapt to the social culture. I think organisational culture is quite distinctively different from the social culture that one operates in."

Learning more about local conditions and having inside knowledge will always help operate in an alien climate. Doing one's homework well helps. Khorakiwala explained, "Well I think our basic purpose of acquiring companies is to access the knowledge of that market from the people who are operating in that market. You know your product in your business but you still do not know the market you operate in. Therefore, it is extremely important to have people who have experience in that market."

Manjrekar agreed, "I think this is something that I have felt very often with Indian cricket. Suppose India is touring Australia. What's the harm in having a local Australian and a good student of Australian cricket or a good cricketer, who has been brought up in Australia, who knows the conditions in Australia well and is actually being employed as consultant to the Indian team."

He elaborated, "On a tour of Australia, he gives or reveals all the secrets of Australian conditions because there are a lot of basic mistakes that the visiting teams make. For example at Wankhede Stadium in Mumbai, Steve Waugh won the toss and decided to field first because he had some local knowledge. Now the Australian team hadn't employed a consultant but they were willing to question the locals and the same can happen with the Pakistan team, when they came to India. They can know more about Mohali even before they leave Pakistan."

After studying your turf, so to speak, on which your going to battle it out. There could still be an air of uncertainty about how to take on domestic heavyweights. Khorakiwala said, "I think it's how you can look at it. If you feel that you are going to compete with them head on, I don't think anyone can really win."

"Therefore, one has to really work on a strategy and I call it the judo strategy - you know it's about using the weight of your bigger giant (opponent) to your advantages. I think even in business, whether it's Pfizer or within the generic space also, we are new to the international market or within the Indian market also. So one has to recognize one's limited strength and the competitor's strength and if you develop a strategy, which they don't even notice, you are competing with them and slowly creating a niche for yourself."

Constant innovation will keep organisations and sportspeople on their feet. Khorakiwala said, "I think it is extremely important and there is no doubt about it. Especially in our pharmaceutical industry - whether you are in the drug discovery space or you are in the generic space, innovation and R&D is absolutely a must and what has happened in India, luckily is, that some of the companies have gone this route and what we are seeing today is that success."

Successful superiors could also be great mentors, if they set about motivating the younger people on their team. Manjrekar explained, "Javed Miandad has already tried several times. There is one problem, which is that great players aren't necessarily great motivators or great coaches, so Javed Miandad has still to prove himself as a good coach whereas Imran Khan is a great motivator, but he has set himself different goals in life so cricket is not his first priority now."

Khorakiwala agreed, "I think some of us have been investing enormously in the future and that is why one sees the result in research, in getting into new markets and these are high-risk situations and that is where it is paying off."

He added, "In our industry, as I look at it today, I think our key competitive advantage is our ability to acquire a company and turn it around very fast in a foreign country. We have made three acquisitions. We learnt with the first one and I think the second and third went exactly as per our plan. We have senior managers, operating in different fields. So our effort is, every time we acquire a company, the specialists go into each field and correct a situation."

Written for www.moneycontrol.com

Where first mover advantage counts

The big bad world of advertising is a cutthroat business at the best of times. To differentiate between the ad campaigms coming out of the various stables is easy, if creative juices have been in overdrive. No one can mistake an Airtel ad for Idea's, both being classy campaigns selling airtime (and handsets) to cellphone users.

The key is differentiation. How does one product stand out in a crowd of many identical or similar brands? Now some successful ad campaigns all seem to be making the same noises.

National Creative Director, Ambience Publicis, Pushpinder Singh agrees, "Yes. I guess what happens is whenever a particular campaign is successful and is successful for a certain kind of look, or a certain kind of feel to it, there is huge comfort that sets in, both at the agency's and at the client's end. I mean, if this is succeeded because it looked and felt this way, then it can work for my product too."

CEO of Paradigm Shift, Geeta Rao says, "I think we really got to step back and look at the fact that business will always respond to external trends. So it's a bit like the fashion industry, everyone will have a certain look and feel because currently that's fashionable. So some of the feel and look is actually coming out of the fact that this is the trend. Once black and white was a trend, the retro look was a trend."

"So people will use that but that doesn't necessarily mean that the ideas are also similar. So if execution is beckoning to be the idea, then yes, some of the executions have started to look very-very similar. External trends are one thing. The other thing that you have, is iconing brands which actually set up category norms."

"For example, skincare will have certain telegraphic norms that are the same and everyone uses them. Fair & Lovely has that six face visual and everyone else uses similar visuals just to communicate very quickly."

With execution looking similar, the only thing that makes a difference is the main idea or does it? Singh said, "It's the execution (which matters) of the idea, like you take Close-up for example, there it was that retro look that we gave it, which was the idea. We wanted to breakdown people's rational barrier to toothpastes' claims, and we set it in the Archie/Barbie doll kind of world. It worked and using that execution as an idea, a lot of advertisers followed suit. So I think increasingly, when the execution is the idea, we are seeing a lot of clones springing up."

These changes are the result of both advertisers getting slack and creatives getting lazy. Singh stresses, "I think it's a bit of both. Like I said, there is comfort, of precedence at the advertiser's end, there is also the lazy creative department." Rao adds, "I think some of it is laziness and some of it is a client's pressure. I see it happening all the time, where a client says that 'I need that kind of ad'. You know you define the kind of ad that you want. In the past, about five-years ago, everyone would say, give me an ad like MTV. Now that's not an idea. So I think pressures are coming from various places in terms of what you want your ad to look like."

This herd mentality is a product of the times, where success breeds clones, in the hope that some of that good luck will rub off on the other campaigns as well. Singh elaborates, "It's a little bit like bravery. Everyone appreciates bravery from a distance. When your called upon to be brave, you say 'hey that's foolhardiness'. So while a lot of people may be aware of the fact that their communication needs to cut clutter, when it comes to taking tough decisions for their own brands, a little bit of the comfort zone comes into the thinking."

"When we don't have creative directors who will stand up and say, I want to be counted on this one, a junior is much likely to come up and say okay I want to do an Amaron kind of ad, that was good. So, it's really creative leadership which counts, which says should we or should we not?"

Clones of well received advertisements are like a back-handed compliment. You have to admit that you have been bettered and you want some of that action as well. Singh said, "Imitation is the sincerest form of flattery, so yes, one does feel very flattered. But the more important point here is, the person or the advertiser who really reaps the benefit is the one, who has the first mover advantage. The one who was bold enough to experiment with something different in the first place."

Singh adds, "Personally I believe that if you try and replicate anything just because it was successful in the past, you are probably taking a bigger risk. The job of the creative person is to discover new ideas, new styles, new executions and one should keep doing that, and trying to fall back upon the old and the time-tested is really a recipe for the disaster."

With budgets and purse strings being in the hands of corporate marketing bigshots, there is always going to be pressure to do advertisments that were successful in the past and hope it gels with the audience, albeit in a slightly tweaked format. Says Rao, "There has been some kind of movement towards that (doing the same thing) but I think, everyone is trying to do their own bit, I think the whole industry is pulling in that (own bit) direction."

Written for www.moneycontrol.com

Matrubhoomi portrays a haunting reality

Matrubhoomi is not a film for the weak hearted. It's a hard hitting movie based on the subject of female infanticide, which gets regular coverage, even in this day and age in India. The movie is about a fictional village in Uttar Pradesh, where girl babies have been killed to such an extent that women have actually become extinct! One young girl is found and she's married off to five brothers.

This film is not graphic but the implications are obviously horrific. It brings to mind, scenes of gang rape and even more brutal violence inflicted on the few women who do survive in such a mileu. Matrubhoomi is based on a Unesco report that 35 million women have been killed or are unaccounted for in the past 100 years, in India.

This Rs 3 crore film has taken two years before it opened for viewing. It's set to be dubbed in five other languages - Bhojpuri, Tamil, Telugu, Gujarati and Bengali. The Gujarati and Telugu versions are expected to release soon. Each dubbed version has cost the producers Rs 50 lakhs.

Matrubhoomi has been directed by Cannes award winning director Manish Jha, who got finances for this film quite easily. Jha told CNBC-TV18, "I'm not making a film for the weak hearted, who don't want to face reality. Even reading the newspaper these days will make us aware of the things happening around us are so brutal. So, all I'm doing is mellowing it down and showing it visually. You won't see actual violence or nudity in the film because that would have taken it (the message) away. The film is going to be powerful or less powerful depending on the imagination of the audience."

Matrubhoomi has picked up four awards at International film festivals. In India, the movie is being distributed by Boney Kapoor's BSK Entertainment.

Producer Punkej Kharabanda said, Audiences have made up their mind about what they want to see and what they don't want to see. I've not seen a good movie being put down by the audience. The only thing that works is a good film. Going by the logic that people want escapism cinema, then this entire film will not do well in a multiplex because multiplexes also have their food courts, entertainment centres, shopping malls and audiences trying to take in everything together."

"On the other hand, we have the trade saying that multiplexes is the right place for this film. So I do not believe in any of these myths. The only thing I believe in, is that you can't put down good cinema and a good film."

Jha adds, "I could have made it a very unrealistic film - by making her stand against the whole village or by burning the whole village down and shooting everybody. People would have clapped at the end of the film but that would have been a very typical commercial masala film. But in a realistic scenario what would a woman do in this kind of situation where there are no women left and the men have gone crazy or are abnormal. So what are the ways that she can protect herself? That's why the movie ends with the entire village being destroyed with only the young girl, her baby and young boy left behind - it's like a new beginning for her."

With cinema like this, there is hope for more meaningful movies hitting the audience where it hurts - their conscience.

Written for www.moneycontrol.com

The case of Jaswant Singh and the jasoos (spy)

Jaswant Singh's book 'A Call to Honour' has raked up quite a storm because it claims that there was a mole in Prime Minister Narasimha Rao's government, who had leaked vital information about India's nuclear plans to the US government. The book goes on to say that when Jaswant Singh was a deputy leader of the BJP in the Lok Sabha in 1995, a letter was sent to him that was also sent to a US senator - furnishing details about India's intentions to carry out nuclear tests. Predictably, this created a furore, so much so that even the man whose book has already sold 20,000 copies because of this controversy, wishes he had never written the book!

As if to add fuel to fire, in an interview given to CNBC-TV18, Former Foreign Minister, Jaswant Singh said, "The government (of the day) was aware because elements of the government leaked the information - the government is not singular." Also in the same interview, he seemed to backtrack on things he had written in his book. He made a clarification that is not there in the book - that he got a note along with the letter in 1995, which contained the mole information and the letter itself was another matter altogether. He seemed to be moving onto more slippery ground than before, and this was proved later, when he couldn't name the mole and this has proved to be embarrasing for the BJP party.

Since his bold revelations, this issue has been a tussle between Singh and Prime Minister Manmohan Singh who has gone on record saying that "if he has the courage or decency, he should name the person that he is accusing of being a mole." On his part, Jaswant Singh says he has sent word to the Prime Minister and his private secretary but hasn't heard from them and when he does, he will give them all the information he has got. He also adds that he hadn't revealed this information earlier because with the Second Pokhran test conducted in 1998, the purpose had been served.

He further explained, "Those were the years that dealt with CTBT. There were countries that were already testing weapons and the idea was to thwart India's CTBT programme and in this fashion I would actually be encouraging the discouragement of India's programme plus those who were responsible for decision-making were no longer in office."

Later in the week, Jaswant Singh told the members of Parliament that the letter had been sent to Harry Barnes who was the US ambassador to India between 1981-1985 but was never a Senator and anyway in 1995, when the letter was written, Harry Barnes was working with the Carter Centre. Former Director of the Intelligence Bureau, Arun Bhagat says because of this dilly dallying, the letter has lost credibility because the letter has not come from a serving diplomat but from an official who worked for a think-tank, which makes the authenticity of the document questionable. Jaswant Singh, in his defense, says he "obfuscated" the identity of the person to whom the letter was sent "to protect the identity of the Indian official." In the same breath, Singh had also said he did not know who the official was - so essentially, he was trying to protect the identity of someone, whom he didn't know to begin with!

As if these twists and turns were not enough, Jaswant Singh later told Parliament that the letter was written by a member of the Rockefeller Foundation, Thomas W. Graham. Former foreign secretary and ambassador to the United States, Lalit Mansingh said, "I find the letter credible but obviously when the content is of such a highly sensitive nature, it's likely that the person who provided the information will like to conceal the identities and the person who received the information would have an equal interest in not revealing the sources."

Former Cabinet Secretary, Surendra Singh also feels that from November 1995 to May 1996, when the Narasimha government finished its term - Jaswant Singh had ample time to reveal this information. So, was there more damage done because Jaswant Singh chose not to bring this information to anyone's notice then? Did he end up protecting the diplomat as well as the mole - however unintentionally? Mansingh explained, "It's not a case of high level espionage but high level diplomacy. It is customary for people in high positions to have discussions with foreign representatives. Informally, soundings are made but I'm not sure if this particularly gentleman did not have the Prime Minister's authorisation."

Bhagat suggests that Jaswant Singh may also have been naive and must have not understood the repercussions of this issue back then and also he certainly did not have expect such intense scrutiny and grilling, when he finally revealed the information, which is why he doesn't seem to have many credible explanations!

Is it any reason why this case has begun to be called 'Jaswant Singh and the Jasoos'! But as a final word, Surendra Singh said that Jaswant Singh should have kept the government informed, so any action against the foreign diplomat could have been taken. Who knows, maybe the spy could have been smoked out as well.

Written for www.moneycontrol.com

Coffee with your banker anyone?

Retail banks have shifted from trying to win over more corporate entities to borrow from them, to the aam aadmi - ie. the public, who saves and spends and generally keeps the global economy in motion. In order to make banking convenient to millions of Indians, there is internet banking, banking via your mobile phone or doorstep banking. Banks have suddenly become accessible and convenient like never before. So where is retail banking headed five years from now?

Are banks thinking of going to the street as it were, are they going to the grocer, the butcher, the fruit seller or are they just sticking with people like you and me. Vice President of Citibank India, Sharad Mohan told CNBC-TV18, "The reason why we are able to extend our customer base to the outside reaches of the cities or go to newer cities, is because we have distributed technology and infrastructure. So in a conventional scenario, if we had a just a few branches and if we sourced people from around those bank branches, then we would be concentrated in only those areas."

"The very fact that phone banking, internet, mobile are verbal, we are able to reach out to a larger section of the population, who are not closer to the branches per se."

But the perception still persists that the top end banks are not really trying to get the layman. Vice President, Head of Direct Banking Channels, Rahul Bhagat from HDFC Bank disagrees and says, "We have about 600 plus branches and 55% of our branches are outside the top 9 metros. As we got out and extended our reach into the non-metros, it's not that we are going and opening branches that are any different from the ones that you have in South Mumbai or that the service support available to them is any different from a tier 1 city. So clearly there is an opportunity there and a need for banks like ours."

On the other hand, PSU banks will be able to attest to the fact that reaching out to a rural audience is a low margins game. Director of financial services, IBM, Swaroop Choudhary explains, "There is a change taking place. A lot of PSU banks are moving from being a wholesale banker to a retail banker and branding is becoming important -whether it's a icon or the right colour combination. So there is the consciousness. In terms of reach, the private sector and foreign banks have the advantage of technology and they are able to use technology to capture the urban market."

"The PSU banks need to get their act right - in terms of integrating technology and having a common customer view. So, if they do extend out, then they have established franchises which are stronger because of customer relationships. So, if they don't do that early enough, the danger is that private sector banks/foreign banks will go in and take away your customer."

Country head of Yes Bank, Ravishankar agrees, "Yeah, there are opportunities on both sides of the city, whether you are going into cities or going into metros. The point is that the rural areas have been taken by PSU banks. They didn't take in technology but they were there first. But at the end of the day, you have to have a strategy which is clearly segmented for the urban and rural population. So, if we are doing the rural side, then we'll have a customised rural strategy - a strategy which understands the rural requirement. The service strategy is going to define who comes and banks with you."

Now are banks able to see themselves as experts imparting mere advice or are they seeing themselves as services providers? Mohan says that Citibank always has a good record of service but that customer expectations have risen. Earlier, when snail mails were cool, one could write in to a bank and wait for days for a reply but now, in the e-mail era, replies have to be in inboxes in an hour or less.

He elaborates, "Our call centres have service standards in terms of how many rings you have to pick the call in, what's the time you have to talk to the customer, whether you can put the customer on hold or not. If an e-mail reaches the bank, it has to answered in two hours, if a letter reaches the bank, it has to be answered within 24 hours."

Bhagat adds, "There is a service standard and turnaround time for everything. It's a wonderful position to be a customer in today's world because it's really a customer dominated world. There is an expectation and you've got to live up to that expectation."

Since technology has changed the face of so many industries in such key ways, will it help in keeping the databases clean, as in, will the banks be able to weed out a troublesome customer who doesn't have the proper paperwork done or is falsely opening many accounts to park money in or to obtain loans?

Choudhary says, "A aggregation of the data and know your customer, KYC, norms as suggested by RBI could help. With technology, you can extract commonalities from structured and unstructured data. There are packages which are designed for anti-money laundering which will give that protection."

But he feels PSU banks need a culture change because now they can't take it for granted that people will continue to bank with them. But if they decide to really compete with private banks, then they have the privilege of not investing but still providing the service. All they would have to do is outsource service to call centres, with the expertise to do it.

All service industries need to figure out their customers comfort zone. if a call centre's automated process intimidates a customer, then give him/her a voice to talk to immediately. Similarly, having a not-so tech savvy person negotiate through what is a technological minefield, with multiple ID numbers to use, then he should be given one PIN number to check out his account details.

Another important thing is that retailers need to emulate retail stores, in the way that the stores are able to attract customers. So PSU banks may need to look at redesigning the branches, which is very much in-line with old world British and European banks, which had needed to transform, in keeping with the times. So branches are here to stay but the way they provide service will keep evolving.

Service may eventually include giving people advice about their portfolio, especially when they see cheques going out regularly from their customer's account towards a particular pension policy or insurance policy, which they know is not the right thing for the person. So, they could be just politely educated about better alternatives.

As Choudhary says that, at the Chase Manhattan Bank in midtown Manhattan, the bankers actually go to restaurants or a Starbucks with their customers and serve them coffee and over coffee, a great business relationship could develop. That's how retail banking in India is going to look like in the future - service with a smile. If it's over a cup of piping hot java, then all the better!

Written for www.moneycontrol.com

Banking on a former fighter jet pilot

He knows what it feels like to be in the superfast lane because he’s trained at the National Defence Academy to fly airforce jets. From the sky to come down to terra firma Abhay Aima, Country Head of Equities at HDFC Bank made the transition pretty smoothly. He smoothly put across his capability to handle an aircraft, with the responsibility being his alone and if he could do that, he could certainly take care of banking!

He admits he told Jerry Rao this, when he was looking to hire people to work at Citibank. Abhay says that convincing Jerry to give him a job was important because even in then, people with MBA degrees were preferred and he just had an arts degree from Jawaharlal Nehru University, JNU, and ofcourse his NDA experience.

He recalled, "What I asked Jerry was who is more conservative - the government of India or you? He said well it is the government of India, we are an American organisation. Now, in the airforce, you actually sign off for the aircraft and technically not even the Chief of Air Staff can tell you what to do because you are in command and that's the example I gave him."

"I said I went solo after 11 hours and the government of India entrusted me the property of a multimillion dollar aircraft. So after three-months of training in banking you should be, if you are not as conservative as them, you should be able to entrust me with banking."

After Citibank, he joined an organization that had just been started by Pradip Shah, Crisil. He explained, "I thought, if I can do that, which is the highest form of analysis, then I don't think people should ever raise the question as to if I need a management degree?"

But Citibank called him back and he did go back. He candidly admits that his knowledge of Dalal Street was not up to par and he didn’t know how to read balancesheets. He did have to lend money against stocks, so he thought he needed to bone up on this.

He elaborated, "I guess I learnt from people, I think I was the first banker who actually used to go and visit people in the stock exchange and asked them do you want a loan. In those days, it wasn't the done thing, I mean a loan was a very coveted kind of thing."

"While its got to do with fundamentals and financials, I think investing has also got to do with basic common sense. I think it's got to do with human psychology. I think it has got to do with understanding the environment because anything that you are discounting in the future - by definition you can't have a hard and fast rule."

"So there is no academic qualifications that can really make you smart (about stocks), otherwise all scientists or analysts in the world would have been brilliant stock pickers.” At Citibank, he worked in the portfolio management, PM, division, where a part was allocated to equities. After the PM division was stopped, he moved to work for the Ruias briefly. They were staring a company called Insec and there was supposed to be a tie-up with an international organisation, which didn't happen."

"Since that didn't work out, there were various options, HDFC Bank had just started and the comfort level was pretty high in HDFC bank because most of the people that were there, I had at some time or the other, worked with in Citibank."

In 1995, HDFC Bank "recruited me and I think the position came later on. I didn't even have a cabin - it was a shot in the dark - we had a tie-up with a British bank and we thought of floating an AMC, doing private banking etc. There were various options and that's where I started off."

His job at HDFC Bank was a vague in the beginning. He said, "NatWest Bank was the bank in London and we worked with them to try to set-up this division but there was a proprietary desk which was a small piece of HDFC Bank, which I was to look at. I, at that point started developing, probably for the first time in India, the concept of advisory wealth management or private banking."

He said it’s easy to learn about numbers if you have the head for it but "the most important area was understanding the human behaviour or the psychology behind how people operated in the market." At HDFC Bank, he looks after the proprietary desk, which is a small part of the business. He also looks after third party distribution, ie. distributing all non-banking products - insurance, mutual funds etc. Then there is the private banking or wealth management department, which he has to manage.

Learning from his own experience, he now gives everyone a chance to prove themselves and not just the people with MBA degrees. He explained, "What I look for is, as a human being, how is he? What is his way of thinking? How will he deal with simple things in life? I believe, if you do simple things to perfection, brilliance will come on its own. But if you are brilliant and don't do the basics properly, then that brilliance is of very little use."

His job at HDFC Bank was a vague in the beginning. He said, "NatWest Bank was the bank in London and we worked with them to try to set-up this division but there was a proprietary desk which was a small piece of HDFC Bank, which I was to look at. I, at that point started developing, probably for the first time in India, the concept of advisory wealth management or private banking."

He said it’s easy to learn about numbers if you have the head for it but "the most important area was understanding the human behaviour or the psychology behind how people operated in the market." At HDFC Bank, he looks after the proprietary desk, which is a small part of the business. He also looks after third party distribution, ie. distributing all non-banking products - insurance, mutual funds etc. Then there is the private banking or wealth management department, which he has to manage.

When he’s eyeing a stock, he first looks at management and then the financials. He elaborated, "The bigger thing would be how has the management behaved over a period of time, what is their commitment? What is their shareholding? How have they done when the times have been bad?"

"Fortunately, even the newer IPOs that are coming up, have a track record as to what they have done. It's not totally greenfield, so you have a fair idea of what is happening. You have a fair idea of who the promoters are. He explained how Infosys caught his eye. "You know when the Infosys issue evolved, I remember going through the prospectus, it was sent to me by a merchant banker and I didn't know ABC of technology."

"I went through the prospectus, there was one column which was there and which said, Rs 80 lakhs allocated to employee housing. Now I said, if this is a people-based industry and the major part of this portion is allocating to housing, that was the one paragraph that made me decide that this is something that one should buy."

Abhay’s strong points remain being able to gauge the management and the way they come across in interviews and press conferences, when talking about their companies. If their body language showed confidence, then he would be inspired to look at their shares.

Has this method ever failed him? He said, "Only 20% of the time. So I have been lucky in that way. There were times, where I was totally convinced that this fellow is speaking from bottom of his heart and I realized a few years later that, that is not the case. But, I am still sticking to the theory, as long as it is in the 20:80 ratio."

On the wealth advisory services that HDFC Bank offers, there is no fixed formula. He explained, "It depends from person to person. In fact what I tell my people is that don't think you are wiz kids, who can generate higher than normal returns. If the market falls, rest assured that returns won't be high."

"But we emphasise on the fact that our job is to see he sleeps properly. If you can achieve that understanding – ie. not necessarily increasing his returns but the fact that if I can, my client can sleep more peacefully because of what I have structured for him. I think I would be successful."

He added, "What people fail to understand is, that the wealthiest of people, the best players in the stock market also have a psychological need somewhere, for which they may take a decision which is not necessarily based on pure return. I don't think life is based on pure bottomline and how much returns you generate. I think there is more to life than that."

"When people used to ask me, 'what is your idea of being rich?' My idea of being rich is when I don't have to work for money and that means that you have certain needs which need to be taken care of and after that I believe that there is something called colour of money. Money changes from time-to-time, so you can't have the same perspective on money throughout your life."

Keeping this in mind, Abhay is working towards his own goal of retiring young and vacationing three months in Goa and three months in Manali!

Written for www.moneycontrol.com

Poised between overachieving and collapsing

Human resources, if tapped correctly will ensure the success of an organisation. It is employees who make or mar the fate of any workplace and what will make them go an extra mile to give their best? How do employers keep things going and harness talent? Employers can be more attuned to the capabilities of those they employ and spot the things that are done well or with skill. After all talent counts the most.

Former cricketer, Javagal Srinath defines talent as "the expertise in one functional area of your profession", whatever that may be. This means that merely being good at academics or theoretical models will not help but working at developing one's skills matters.

CEO of Sony Entertainment Television, Kunal Dasgupta told CNBC-TV18 that a Gallup had come out with a study that defines around 30 different talents that an individual possesses. He said, "It's up to us (employers) to see that any particular job that somebody takes up, must have a list of talents that fit that kind of a job. So when we look for a person, we look at not only at the academic qualifications but also which of those talents suit this job."

Among a number of skills one may have, one or two may surface as being the person's core competence and these skills more than others need to be realised. Srinath agreed and says, "core competition is a potential to be realised. It's a future projection of what you can be for the company or for the team. At the very first stage, what you get to see is raw potential and how it metamorphosis, that's what you got to see."

Dasgupta also attributes leadership as one of the 30 talents listed in the Gallup study. He said, "There's a lot of research gone into talent. A lot of people believe that talent is inside you and that by the time your 16 years old, all your talents have already come in. Nothing changes after that. After that, it's all education, knowledge, skill, training and how you develop that. But biological research shows that by the age of 16, all your talents have been hardwired. So, basically you have to understand it that early, what your talents are."

Srinath agreed but said, when it comes to sports, one needed a "sporting talent", while in the corporate world, it is academic qualifications - something which is more tangible - that is required. Ultimately, it's up to the board, CEO or the leader to spot talent. Dasgupta said, "It's absolutely essential for success because this is a very competitive world. Your basically as good as your last hit. If your last year was great that's fine but going forward, you have to continue to perform."

To constantly get the desired top results, the team needs to be nurtured. For instance, in cricket, if a player has been sidelined, then the system, which includes the BCCI and the seniors should make sure that he's allowed to come in again quickly. The right cushion and atmosphere must be provided.

Meanwhile, in the business world, a person needs to have "promise and the ability to deliver." Here the talented people have to be able to deliver on what they have promised and this needs to be monitored, whether it's hapenning or not. As Dasgupta explained, "If it's not happening, then we need to assess if it's because of external factors or that person's weaknesses. If it's internal factors, then you try to correct and help that person along. But if you find that the person is not meeting up to the potential, then you need to look for replacements, consider counselling and finally just move on."

Talent can be a much hyped quality when the focus is on one aspect, with a variety of skills not being developed, it does not necessarily ensure a long and successful career. Srinath elaborated and said that Brett Lee and Shoiab Akhtar are hugely talented but have focussed on pace bowling, which is not the only thing in cricket. While Irfan Pathan can play "so well both ways and has logevity in cricket for the next 15 years."

Dasgupta agreed, "I've had people who have burnt out. I've had people who've overachieved and then collapsed completely. You have to look at each case and understand why that's happening. Also, there is a factor on which I put an important note on and that is the external factor of politics on the person. Because when people work in teams, there is an element of likes and dislikes that starts coming up, where one person may be isolated with the others ganging up against him."

This leads to an organisation losing talented people unless the leaders or seniors mentor the younger people. The top people need to make sure that they leave behind a good pool of talent to take care of the team or the organisation. The next leader should be able to rise up to the challenges of the next generation - be it in technology or otherwise.

Dasgupta elaborated, "If a CEO has a lifespan of say, 10 years, in the first five years, your looking at consolidating your position. Your also keeping an eye out for such a person. If you do find such a person, may be 2 or 3 rungs below, you start moving that person but not just one, because you can't start moving one person but 3 or 4 people up the ladder and bring them close to your position. Then in the last two years, you have to decide that this person is going to be the person (to take over the top job.) That's when you give more importance, more roles and also signal to the organisation, so that the transition is smooth."

Written for www.moneycontrol.com

How to make aggression work like a charm

Competition is everywhere and getting ahead of rivals is the key to staying afloat. Corporates have to look at their bottomlines and think of strategies that will help them outsmart their peers. Sometimes, even pure aggression helps along with a will to excel. In the world of sports, where a player is good only as long as his/her last win and have to stay in great form during their peak years, aggression can lead them straight to the top.

Acknowledging this, former cricketer Javagal Srinath told CNBC-TV18 he saw two types of aggression - attitudinal aggression and physical aggression.

He said one is obviously, all about attitude and is an innate quality and how it gets manifested in the workplace or on the sports field is up to the individual. As he puts it, "It could be through resoluteness, it could be strong qualities hidden in you or a commitment to the game. While physical aggression is an outcome of anger and frustration."

RK Krishnakumar, who is Vice Chairman of Tata Tea and Indian Hotels Company and is also on the board of Tata Sons agreed and said, "Aggression is the foundation for business but need not be physically expressed always. In the case of business, aggression means swift global growth and protecting your bottomline as well and that means learning from the Art of War and therefore aggression is an essential ingredient of business."

He elaborated, "Globally, Jack Welch of General Electrics, GE, was aggressive. He transformed that company to being the most admired company besides being the largest in terms of revenue and profitability. That's a little more physical manifestation of growth. There is a genteel form of aggression as well, which transforms companies and catapults them to global leadership and which also does some fantastic transformation within the companies and (does) all of this based on a strong foundation of ethics. The name that comes to my mind is Ratan Tata."

In reality, aggression is not only about cowing down competitors and acquiring them but also about building one's own brands. Krishnakumar said, "It's combination of both - building your own brands and acquiring more brands to become a global player to acquire size and scale."

Corporate CEOs or cricket captains - both have to pull their teams towards the bigger goal. But moulding the team or the organisation into a cohesive fighting force is another of the head's chief responsibilities. Srinath explained that Saurav Ganguly is an aggressive captain and is good at "picking the team, persisting on the youngters and giving them a chance."

Krishnakumar elaborated, "I think it's important that the leader has the vision to drive the business aggressively. But it can't be successful unless its cascaded down into the organisation itself. That passion has to be shared by everybody in the organisation if you want to move the organisation forward." Srinath agreed, "It can be an individual thing, which could blossom into a team thing. You can train an individual to be more aggressive. I pick Virendra Sehwag as an example. He not only shows the responsibility but at the same time endorses the responsibility. He says 'yes I want to do my best in the first 15 overs'. Now getting engaged with that risky situation - the first 15 overs - and then talking positively about it, is what is aggression."

Srinath points out two other players who demonstrate different types of aggression on the field. One is Glenn McGrath who personifies subtle aggression and the other is Shoiab Akhtar who displays the physical form of aggression.

Managing aggression well and in a productive manner is the what leaders have to do. Krishnakumar agreed, "Managing aggression is one of the principal tasks of HR management. But in sports, the duration of that challenge is shortlived whereas in business you have a much longer timespan. You need different qualities in business. You need to supplement those qualities to achieve your goal."

He added, "You need to be able to endure in the game for a long period - sometimes a decade. Business cycles are getting shorter and shorter, so a very key requirement of business would be, where aggression is expressed as innovation." Some aggressive peddling of your brand is what Reliance is good at, while some other companies chose to do it in a more subtle manner. Both the routes lead to the same end result. As Krishnakumar puts it, "The end determines success. How enduring is that journey. How do you achieve global leadership? That's really the test and that only time will tell."

It's true that only time will be witness to whether Infosys - a newer company with bigger market capitalisation and a more aggressive company will outpace Tata Consultancy Services, TCS, which has been around longer.

Krishnakumar elaborated, "TCS has been there for longer years. It's been the first company to establish software in India but it's a division of the holding company - Tata Sons - so its fortunes have not been really visible until it went into IPO mode last year. Now you can benchmark TCS against anybody. In terms of the quality of profits or the size of the revenues, it's probably going to cross $2 billion. Some of these things have been subterranean and not fully out in the open. Now in the case of TCS, its out in the open. So, you need to come to a decision as to the comparable figures."

He added, "Aggression is a necessary condition for success but not sufficient."

Written for www.moneycontrol.com